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Key Account Manager (language providers)

2021-04-09 17:28:59

09 april 2021, 17:28

Pangea Translation Services Ukraine is looking for Key Account Manager to join office in Kyiv and help build the growing team of language providers.


Job Duties:

  • Work directly with the client, to ensure communication is established, client brief is set up and all needed information has been received, to ensure the best
  • Negotiating the Project's details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
  • Finalize and deliver the Project following up with the Customer's instructions and guidelines
  • Work closely with Project Managers to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
  • Research and develop a sound understanding of all market industries relevant to Pangea, including industry leaders, current events, and any other pertinent data

Education level:

  • BA/BS degree in Business Administration, Sales or relevant field
  • Bachelor's Degree (localization, linguistics, or with equivalent experience) is an advantage


  • Proven work experience as a Key Account Manager, Account Manager, or relevant role at the Language Service Provider's Agency, Travel Agency, or as a Concierge manager in an international hotel.
  • Experience delivering client-focused solutions to customer needs


  • Tech-savvy with excellent knowledge of MS Office tools
  • Perfect commands of ENGLISH language (written and spoken) is a must
  • Knowledge of CAT tools (MemoQ, Trados, Zoho CRM, SDL, WordBee, WordFast, XTM)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Excellent listening, negotiation, and presentation abilities
  • Excellent written and verbal communication skills

What company offers:

  • Official employment
  • A chance to grow within a fast-growing company
  • A positive management and team player environment
  • Competitive salary plus benefits
  • Сorporate training and development
  • Office near Ploscha Lva Tolstogo metro station

If you are interested in our offer, please send your CV in English.

Please note that we will contact only selected candidates.

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